Alaska Airlines, Seattle, WA May 1, 2017 to Present
Present Reservations Agent
Assist traveling guests with existing reservations. Help guests with booking new reservations. Provide assistance with changing existing reservations. Help military memebers traveling TDY or PCS.
Starbucks, Seattle, WA August 12, 2014 - May 20 2015 Production Support Analyst Level III
Level III technical support for new installation of computer hardware, drive thru timer, video, and Starbucks Cloud access to Google NOC Level III managed switch support for Google high speed in stores, software and telephony systems, including software activation. Ensuring all LAN and WAN cabling and all Point of Sale (POS) hardware and software are fully functional and delivered prior to opening dates of new stores and remodel sites. Plans and maintains schedules, procedures, training materials and tracking methods for new store and remodel store activities. I post articles to Oracle Knowledge Center Portal when needed.
Univar, Redmond WA March 24, 2014 - June 27, 2014 Contract IT Specialist
Deployment technician tasked with upgrading Windows XP machines to Windows 7 Professional. Imaging hard drives using Microsoft MDT. Maintaining deployment tickets and assets in the service-now help desk ticketing software. Repurpose old computers with reimaged drives. Decommission old laptops and desktops. Setup and deployed client cloud services and assisted users with data transfers. Key Initiatives and Achievements:
Used Ghost to image 350 laptops and desktops with Windows 7 Pro. Install software on models E5430 and E7010.Deploy Dell OptiPlex Desktops with Windows 7 Pro.
City of Kent, WA
July 11, 2013 - February 28, 2014
Contract IT Specialist
Deployment technician tasked with upgrading Windows XP machines to Windows 7 Professional. Installation of Wyse P25 zero client machines. Maintain deployment tickets and assets in the web help desk ticketing software. Repurpose old computers with reimaged drives. Deploy and install ShoreTel model 230 IP phones using Shoreware Director. Decommission old hard drives and repurpose old machines.
Key Initiatives and Achievements:
Used Ghost to image 125 hard drives with Windows 7 Pro using Aleratec Drive Imaging Server.
Deploy 125 HP 8300 Desktops with Windows 7 Pro.
Deploy around 80 to 90 Wyse P25 Zero Client machines.
Upgrade Windows XP machines to Windows 7 Pro and decommission old hard drives.
Best Friends Bill MacIntosh - wish I could connect with him. Haven't talked with him since I left Wright Patterson AFB in 1983. Don't have the money to spend to find him.
Best Moment When I was promoted to the rank of Sergeant in Feburary 1982
Worst Moment When my daughter Annie was born, we weren't sure if she would make it.
Chain of Command AFSC, ASD, TAC, 4456 AGS, 72 AMU
Other Memories I remember the first time the Space Shuttle landed via piggyback on a 747 at Wright Patterson AFB. I was working at the Aeronautical Systems Division in 1980 when Mt. St. Helens blew. I was working the C-17 Source Selection Program when the then President Reagan was shot.
