Alaska Airlines, Seattle, WA May 1, 2017 to Present
Present Reservations Agent
Assist traveling guests with existing reservations. Help guests with booking new reservations. Provide assistance with changing existing reservations. Help military memebers traveling TDY or PCS.
Starbucks, Seattle, WA August 12, 2014 - May 20 2015 Production Support Analyst Level III
Level III technical support for new installation of computer hardware, drive thru timer, video, and Starbucks Cloud access to Google NOC Level III managed switch support for Google high speed in stores, software and telephony systems, including software activation. Ensuring all LAN and WAN cabling and all Point of Sale (POS) hardware and software are fully functional and delivered prior to opening dates of new stores and remodel sites. Plans and maintains schedules, procedures, training materials and tracking methods for new store and remodel store activities. I post articles to Oracle Knowledge Center Portal when needed.
Univar, Redmond WA March 24, 2014 - June 27, 2014 Contract IT Specialist
Deployment technician tasked with upgrading Windows XP machines to Windows 7 Professional. Imaging hard drives using Microsoft MDT. Maintaining deployment tickets and assets in the service-now help desk ticketing software. Repurpose old computers with reimaged drives. Decommission old laptops and desktops. Setup and deployed client cloud services and assisted users with data transfers. Key Initiatives and Achievements:
Used Ghost to image 350 laptops and desktops with Windows 7 Pro. Install software on models E5430 and E7010.Deploy Dell OptiPlex Desktops with Windows 7 Pro.
City of Kent, WA
July 11, 2013 - February 28, 2014
Contract IT Specialist
Deployment technician tasked with upgrading Windows XP machines to Windows 7 Professional. Installation of Wyse P25 zero client machines. Maintain deployment tickets and assets in the web help desk ticketing software. Repurpose old computers with reimaged drives. Deploy and install ShoreTel model 230 IP phones using Shoreware Director. Decommission old hard drives and repurpose old machines.
Key Initiatives and Achievements:
Used Ghost to image 125 hard drives with Windows 7 Pro using Aleratec Drive Imaging Server.
Deploy 125 HP 8300 Desktops with Windows 7 Pro.
Deploy around 80 to 90 Wyse P25 Zero Client machines.
Upgrade Windows XP machines to Windows 7 Pro and decommission old hard drives.
Tactical Air Command, 4456 Aircraft Generation Squadron, 72 Aircraft Maintenance Unit
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F-16 Fighting Falcon Details
Aircraft/Missile Information
Model General Dynamics / Lockheed Martin F-16A Fighting Falcon Length 49.31 ft | 15.03 m Width 32.81 ft | 10.00 m Height 16.44 ft | 5.01 m Engine(s) 1 x Pratt & Whitney F100-PW-200 turbofan generating 14,670lb dry-thrust and 23,830lb with full afterburn. Empty Weight 14,566 lbs | 6,607 kg MTOW 32,999 lbs | 14,968 kg Max Speed 1,521 mph | 2,448 km/h | 1,322 kts Max Range 339 miles | 545 km Ceiling 50,000 ft | 15,240 m | 9.5 miles Climb Rate 50,000 ft/min (15,240 m/min) Hardpoints 9 Armament 1 x M61A1 20mm cannon
* F-16A - Single-Seat and Base Production Model; 1,432 produced with 670 sent to the USAF. * F-16B - Two-Seat Variant; 312 produced with 122 sent to the USAF. * F-16C - Single-Seat Improvement Program Model; 1,823 produced with 1,222 sent to the USAF. * F-16D - Two-Seat Improvement Program Model; 404 produced with 206 sent to the USAF.